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Legal

Terms of Service

The agreement between you and WA-B Solutions when you use our platform. We've kept it short, plain, and human, but it's still legally binding.

Last updated: 1 May 2026 · Effective: 1 May 2026

1. Acceptance

By creating an account or using WA-B Solutions ("the Service"), you agree to these Terms. If you're agreeing on behalf of a company, you confirm you have authority to do so.

2. The Service

WA-B is a SaaS platform that lets your business send and receive WhatsApp messages, take orders, and accept Mobile Money payments. We provide the software, infrastructure, and support; you provide the WhatsApp number, the products, and the customer relationship.

3. Your account

  • You're responsible for keeping your login credentials and API keys secret.
  • You're responsible for everything that happens through your account.
  • You must be 18+ and authorized to operate a business in Ghana (or your jurisdiction).

4. Acceptable use

You agree not to use WA-B to:

  • Send spam, unsolicited bulk messages, or anything that violates Meta's WhatsApp Business Policy.
  • Sell illegal goods, weapons, drugs, or anything regulated by Ghana's laws without proper licenses.
  • Process payments fraudulently or launder money.
  • Harass, threaten, or impersonate any person.
  • Reverse-engineer, decompile, or attack the platform.

We can suspend or terminate any account that violates this section, with no refund.

5. Fees and billing

  • Plan fees are stated in Ghana Cedis on our pricing page.
  • Subscriptions renew automatically on the 1st of each month via Hubtel MoMo Collections until you cancel.
  • Failed payments trigger 8 retries over 3 days. After that, your account is suspended until paid.
  • Customer-side processing fees (Paystack/Hubtel) are passed through at cost.
  • 14-day trials end automatically. No charge unless you upgrade.

6. Cancellation & refunds

You can cancel any time from the dashboard or by texting CANCEL on WhatsApp. Your access continues to the end of the period you've already paid for. We don't pro-rate refunds for partial months.

7. Your data, your customers' data

You own your data and your customers' data. We handle it under our Privacy Policy and Data Processing Addendum. You're the data controller; we're the processor.

8. Intellectual property

WA-B owns the software, brand, and documentation. You get a non-exclusive, non-transferable licence to use the Service while you have an active subscription. You own everything you put into WA-B (menus, photos, customer lists).

9. Service levels

Market plan customers get a 99.95% monthly uptime SLA with service-credit remedies (see your order form). Lower plans are best-effort, no SLA. We monitor & publish realtime status at status.wa-b.com.

10. Liability

To the maximum extent permitted by Ghanaian law, WA-B is not liable for indirect, incidental, or consequential damages. Our total liability for any claim is capped at the fees you paid us in the 12 months before the claim.

We are not liable for outages or failures caused by Meta, Hubtel, Paystack, telcos, or force majeure.

11. Termination

Either party can terminate at any time. We may terminate immediately for material breach of these Terms, illegal activity, or non-payment.

12. Changes

We can update these Terms with 30 days' notice (email + dashboard banner). Continued use after the effective date means acceptance.

13. Governing law

These Terms are governed by the laws of Ghana. Disputes are resolved in the courts of Accra, except that either party can seek urgent injunctive relief in any competent court.

14. Contact

Questions about these Terms: legal@wa-b.com.